Privacy Policy

1. We respect your privacy

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1.1. Radiant Voice Academy ("we", "us", or "our") is committed to protecting your privacy and the personal information you share with us. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1.2. This Privacy Policy explains how we collect, use, store, and disclose your personal information in the course of providing vocal coaching, workshops, and related services.

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2. Collection of Personal Information

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2.1. Personal Information: We collect information that is reasonably necessary for our business functions. This generally includes your name, date of birth, contact details (email, phone, address), and payment information.

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2.2. Sensitive Information (Health): In the context of vocal training, we may need to collect sensitive health information. This includes details about your vocal history, vocal pathology (e.g., nodules, polyps, reflux), allergies, or other medical conditions that affect your voice or ability to participate in lessons. We collect this only with your consent and for the primary purpose of providing safe and effective coaching.

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2.3. Audio and Video Recordings:

• Educational Use: We frequently record lessons (audio or video) for the purpose of student feedback and technical analysis. These recordings form part of your student record.

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• Promotional Use: We will never use recordings of you for marketing, social media, or public promotion without your express, written permission (or that of a parent/guardian)

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2.4. Minors: If a student is under the age of 18, we collect personal information about the student and their parent/guardian. We require parental consent to process the personal information of minors.

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3. How we collect your personal information

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3.1. We collect personal information directly from you when you:

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• Enrol in a lesson, course, or workshop via our website or in person;

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• Fill out a "New Student" intake form or vocal health questionnaire;

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• Interact with us via email, phone, or social media;

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• Participate in a lesson (where notes and recordings are taken).

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3.2. Cookies: When you visit our website, we may use 'cookies' to improve your experience. These are small files used to track website traffic. You can disable cookies in your browser settings, though this may limit your access to certain site features.

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4. Purpose of collection and use

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4.1. We collect and use your personal information for the following purposes:

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• To provide vocal coaching services and schedule appointments;

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• To tailor vocal exercises to your specific vocal health needs;

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• To process payments and issue invoices;

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• To communicate with you regarding lesson changes, academy updates, or newsletters (you may opt-out of marketing communications at any time);

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• To comply with our legal obligations.

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5. Disclosure of your personal information

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5.1. We may disclose your personal information to third parties strictly for the purposes outlined above. These may include:

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• Service Providers: Cloud-based booking systems, CRM software, accounting software (e.g., Xero), and payment processors (e.g., Stripe, PayPal);

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• Professional Advisers: Our accountants, insurers, or lawyers;

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• Legal Authorities: If required by law (e.g., a subpoena).

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5.2. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

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6. Overseas Disclosure

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6.1. Some of the third-party service providers we use (such as booking platforms or cloud storage providers) may host their servers outside of Australia (e.g., in the USA). By providing us with your personal information, you consent to the disclosure of your information to these overseas recipients. We take reasonable steps to ensure these providers engage in best-practice security.

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7. Security of your personal information

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7.1. We take reasonable steps to ensure your personal information is protected from misuse, interference, loss, unauthorised access, modification, or disclosure.

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7.2. Your information is stored in secure digital databases protected by encryption and passwords. Physical records (if any) are stored in locked premises.

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7.3. While we take all reasonable measures, the transmission of information via the internet is not completely secure. We cannot guarantee the security of data transmitted to our website; any transmission is at your own risk.

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8. Access and Correction

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8.1. You have the right to request access to the personal information we hold about you and to request that we correct it if it is inaccurate, out of date, or incomplete.

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8.2. To make a request, please contact us in writing. We may require you to verify your identity before processing the request.

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9. Complaints

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9.1. If you believe we have breached the Australian Privacy Principles, please contact us with details of the breach. We treat privacy complaints seriously and will investigate and respond to you in writing within 30 days.

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9.2. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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10. Contact Us

If you have any questions about this Privacy Policy, please contact:

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Radiant Voice Academy

Email: hello@radiantvoiceacademy.com

Phone: 0412 537 699

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