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TERMS & CONDITIONS OF SERVICE
RADIANT VOICE ACADEMY
TERMS AND CONDITIONS OF SERVICE
ABN: 77361004173
Version: 1.0
Effective Date: 22/02/2026
Governing Law: Laws of Victoria, Australia
These Terms and Conditions (“Terms”) govern the provision of vocal coaching and voice education services by Radiant Voice Academy ABN [Insert ABN] (“the Studio”, “we”, “us”, “our”) to you (“the Client”, “you”, “your”). By booking a Session with the Studio, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Definitions and Interpretation
1.1 In these Terms, unless the context otherwise requires:
"Booking"
means a confirmed appointment for a Session, made via the Studio’s website, booking system, or direct communication.
"Business Day"
means a day that is not a Saturday, Sunday, or public holiday in Victoria, Australia.
"Fee"
means the amount payable for a Session as published on the Studio’s website or as otherwise agreed in writing.
"Force Majeure Event"
means any event beyond the reasonable control of a party, including pandemic, government-mandated closure, natural disaster, fire, flood, power failure, internet outage, or act of God.
"In-Home Session"
means a Session conducted at the Client’s nominated location within the Studio’s designated service area.
"Materials"
means all teaching materials, exercises, recordings, handouts, vocal exercises, and other resources provided by the Studio.
"Media Consent Form"
means the form by which the Client provides or withholds consent for the use of recordings and images for marketing purposes.
"NDIS"
means the National Disability Insurance Scheme established under the National Disability Insurance Scheme Act 2013 (Cth).
"NDIS Client"
means a Client who is an NDIS participant and whose Sessions are funded wholly or partly through their NDIS plan.
"Privacy Statement"
means the Studio’s Privacy Statement as published on the Studio’s website and updated from time to time.
"Session"
means a vocal coaching lesson of the duration specified at the time of Booking (typically 30 minutes unless otherwise agreed).
"Studio Location"
means the premises at Craigieburn, Victoria, or such other location as notified by the Studio from time to time.
1.2 In these Terms:
(a) headings are for convenience only and do not affect interpretation;
(b) the singular includes the plural and vice versa;
(c) a reference to legislation includes any amendment, re-enactment, or replacement of that legislation; and
(d) where a word or phrase is defined, other grammatical forms of that word or phrase have a corresponding meaning.
2. Services
2.1 The Studio provides private vocal coaching services using evidence-based pedagogical methods, including but not limited to Estill Voice Training.
2.2 Sessions are tailored to the individual Client’s needs, goals, and learning style. The Studio makes no guarantee of any particular outcome, result, or level of vocal proficiency.
2.3 The Studio operates as a neuro-affirming and inclusive practice. The Studio reserves the right to adapt teaching methods to accommodate individual learning differences.
2.4 The services provided by the Studio do not constitute music therapy, speech pathology, medical treatment, or psychological counselling. Clients requiring such services should consult appropriately qualified practitioners.
3. Bookings and Fees
3.1 All Sessions must be booked in advance through the Studio’s designated booking system or by direct arrangement with the Studio.
3.2 A Booking is confirmed only upon:
(a) receipt of the Client’s booking request by the Studio;
(b) confirmation of the Booking by the Studio; and
(c) for private Clients, payment of the applicable Fee (or, where permitted, agreement to pay upon completion of the Session).
3.3 The current Fees are as follows (all amounts in Australian dollars and inclusive of GST where applicable):
Service
Duration
Fee
Initial Assessment Session
30 minutes
$55.00
Single Session (Studio)
30 minutes
$60.00
In-Home Session
30 minutes
$70.00
3.4 The Studio reserves the right to vary Fees at any time. Any variation will not affect Bookings already confirmed at the time of the variation. The Studio will provide at least 14 days’ written notice of any Fee increase.
3.5 Payment must be made by the method specified by the Studio at the time of Booking. Accepted methods include electronic funds transfer, credit card, or such other methods as the Studio may advise.
4. Cancellation and Rescheduling
4.1 The Client may cancel or reschedule a Booking by providing notice to the Studio in accordance with this clause.
4.2 Notice periods and consequences are as follows:
(a) More than 48 hours’ notice: The Client may reschedule the Session to another available time at no additional cost, or cancel the Booking and receive a credit for a future Session.
(b) Between 24 and 48 hours’ notice: The Client may reschedule the Session once to another available time at no additional cost. No credit will be issued for cancellations.
(c) Less than 24 hours’ notice (“Late Cancellation”): The full Fee for the Session will be charged and is non-refundable. No rescheduling will be permitted without payment of an additional Fee.
(d) Failure to attend (“No-Show”): Where the Client fails to attend a confirmed Booking without providing any notice, the full Fee will be charged and is non-refundable.
4.3 Notice of cancellation or rescheduling must be provided by email, SMS, or through the Studio’s booking system. Notice is deemed given when actually received by the Studio.
4.4 The Studio reserves the right to cancel or reschedule a Session due to illness, emergency, or circumstances beyond the Studio’s reasonable control. In such cases, the Client will be offered a rescheduled Session or a full credit at no additional cost.
4.5 For the avoidance of doubt, the notice periods in clause 4.2 are calculated by reference to the scheduled start time of the Session.
5. Refunds
5.1 Subject to clause 5.2, all Fees paid are non-refundable. This includes, without limitation:
(a) Fees for Sessions that the Client fails to attend;
(b) Fees for Sessions cancelled with less than 48 hours’ notice;
(c) Fees for prepaid Session packages, whether used in full or in part; and
(d) Fees paid in advance for future Sessions.
5.2 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on the Client by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.
5.3 To the extent permitted by law, the Studio’s liability for breach of any non-excludable consumer guarantee is limited, at the Studio’s option, to:
(a) the supply of the services again; or
(b) the payment of the cost of having the services supplied again.
6. NDIS Clients
6.1 This clause applies to NDIS Clients in addition to the other provisions of these Terms.
6.2 NDIS Clients must provide the Studio with relevant details of their NDIS plan, including plan management type (self-managed, plan-managed, or NDIA-managed) and applicable support categories, prior to commencing Sessions.
6.3 For NDIS Clients:
(a) Self-managed participants: Standard Fees apply as set out in clause 3.3.
(b) Plan-managed participants: Sessions will be invoiced at the applicable NDIS price limits in accordance with the current NDIS Pricing Arrangements and Price Limits.
6.4 The Studio will provide invoices in a format compliant with NDIS requirements, including relevant support item numbers and descriptions.
6.5 The cancellation provisions in clause 4 apply to NDIS Clients. NDIS Clients acknowledge that cancellation fees may be claimed from their NDIS plan in accordance with NDIS rules regarding short-notice cancellations.
6.6 NDIS Clients, or their nominee or guardian, must enter into a separate Service Agreement with the Studio, which will be read in conjunction with these Terms. In the event of any inconsistency, the Service Agreement will prevail to the extent of the inconsistency.
7. Client Responsibilities
7.1 The Client agrees to:
(a) attend Sessions punctually at the agreed time and location;
(b) notify the Studio as soon as practicable of any illness, injury, or condition that may affect their participation in a Session;
(c) follow reasonable directions given by the Studio during Sessions;
(d) treat the Studio, its premises, and any equipment with respect;
(e) disclose any relevant medical conditions, including but not limited to vocal cord pathologies, respiratory conditions, or hearing impairments, that may be relevant to the provision of services; and
(f) for In-Home Sessions, ensure the session location is safe, suitable, and free from unreasonable distractions.
7.2 The Client acknowledges that vocal coaching involves physical exertion and that improper technique may cause discomfort or injury. The Client agrees to immediately inform the Studio of any pain, discomfort, or difficulty experienced during a Session.
7.3 Where the Client is under 18 years of age, a parent or legal guardian must consent to these Terms on the Client’s behalf and is jointly and severally liable for all obligations under these Terms.
8. Health and Safety
8.1 The Client must not attend a Session if they are experiencing symptoms of contagious illness, including but not limited to fever, persistent cough, or cold/flu symptoms.
8.2 The Studio reserves the right to refuse to conduct a Session if, in the Studio’s reasonable opinion, the Client’s health presents a risk to themselves or others. In such circumstances, the Session will be treated as a cancellation by the Client under clause 4.
8.3 The Client acknowledges that:
(a) the Studio is not a medical practitioner and cannot diagnose or treat vocal pathologies;
(b) the Client should seek medical advice from an appropriately qualified practitioner (such as an ENT specialist or speech pathologist) for any persistent vocal issues; and
(c) the Studio may, at its discretion, require the Client to obtain medical clearance before continuing with Sessions if the Studio observes signs of potential vocal pathology.
9. Recording, Photography, and Media
9.1 The Studio may make audio, video, or photographic recordings during Sessions, workshops, masterclasses, performances, and studio events for the following purposes:
(a) Pedagogical purposes: including vocal assessment, progress tracking, and lesson review. Such recordings are not published or shared externally and are stored securely in accordance with the Studio’s Privacy Statement.
(b) Marketing and promotional purposes: including social media posts, website content, advertising material, and testimonials — subject to clause 9.2.
(c) Educational resources: including demonstration material for workshops or professional development.
9.2 No recording, photograph, or video of the Client (or the Client’s child) will be used for marketing or promotional purposes unless the Client has provided written consent via a Media Consent Form. The Media Consent Form specifies the types of media, the platforms on which it may appear, and the duration of consent.
9.3 The Client may:
(a) decline to provide media consent at the time of enrolment or at any subsequent point, without any impact on access to services;
(b) withdraw media consent at any time by providing written notice to the Studio; and
(c) request removal of existing media from the Studio’s marketing channels, subject to reasonable timeframes.
9.4 Upon withdrawal of media consent, the Studio will cease using the relevant media and take reasonable steps to remove it from platforms under its direct control. The Studio notes that complete removal from third-party social media platforms may not always be achievable, but will make every reasonable effort.
9.5 Any audio or video recordings made by the Client during Sessions require the prior written consent of the Studio. Unauthorised recording by the Client is strictly prohibited.
10. Intellectual Property
10.1 All Materials remain the intellectual property of the Studio or its licensors.
10.2 The Client is granted a limited, non-exclusive, non-transferable licence to use the Materials solely for their personal practice and development. The Client must not:
(a) reproduce, distribute, or publish the Materials without the Studio’s prior written consent;
(b) use the Materials for any commercial purpose; or
(c) share the Materials with third parties.
11. Privacy and Confidentiality
11.1 The Studio collects, uses, and discloses personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Studio’s Privacy Statement, a copy of which is available on the Studio’s website and upon request.
11.2 The Studio’s Privacy Statement sets out in detail the types of personal information collected, the purposes of collection, security measures, data retention, access and correction rights, and the complaints process.
11.3 The Studio will never sell, rent, trade, or otherwise commercially transfer the Client’s personal information to any third party.
11.4 The Studio will not disclose the Client’s personal information to third parties without the Client’s consent, except as required by law or as necessary for the provision of services (for example, to payment processors or, for NDIS Clients, to plan managers or the NDIA).
11.5 Personal information will only be used for direct marketing purposes where the Client has expressly opted in, in accordance with APP 7. Every marketing communication will include a clear mechanism to opt out. The Client may opt out at any time without affecting their access to services.
11.6 The Client may request access to, or correction of, their personal information held by the Studio by contacting the Studio using the details in clause 16.
12. Limitation of Liability
12.1 To the maximum extent permitted by law, the Studio excludes all liability for any loss, damage, cost, or expense (whether direct, indirect, consequential, or otherwise) arising out of or in connection with:
(a) the Client’s participation in Sessions;
(b) any advice, instruction, or guidance provided by the Studio;
(c) any injury, strain, or damage to the Client’s voice; or
(d) any failure by the Client to achieve any particular outcome or result.
12.2 Without limiting clause 12.1, the Studio’s total liability to the Client for any claim arising under or in connection with these Terms is limited to the total Fees paid by the Client to the Studio in the 12 months preceding the claim.
12.3 The Client indemnifies and holds harmless the Studio from and against any claim, loss, damage, cost, or expense (including legal costs on a full indemnity basis) arising out of or in connection with:
(a) any breach of these Terms by the Client;
(b) any negligent or wrongful act or omission of the Client; or
(c) for In-Home Sessions, any injury or damage occurring at the Client’s premises.
13. Force Majeure
13.1 Neither party will be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by a Force Majeure Event.
13.2 The affected party must:
(a) notify the other party as soon as practicable of the Force Majeure Event and its expected duration;
(b) use reasonable endeavours to mitigate the effect of the Force Majeure Event; and
(c) resume performance as soon as reasonably practicable after the Force Majeure Event ceases.
13.3 If a Force Majeure Event prevents the Studio from conducting a Session, the Client will be offered a rescheduled Session or a full credit. No cancellation fee will apply.
13.4 If a Force Majeure Event continues for a period exceeding 30 consecutive days, either party may terminate the ongoing provision of services by written notice, and any prepaid credits will be refunded on a pro-rata basis.
14. Dispute Resolution
14.1 If a dispute arises out of or in connection with these Terms, the parties agree to use their best endeavours to resolve the dispute through good faith negotiation.
14.2 If the dispute is not resolved within 14 days of one party notifying the other of the dispute, either party may refer the dispute to mediation administered by the Resolution Institute (or such other mediation body as the parties agree).
14.3 The costs of mediation will be shared equally between the parties unless otherwise agreed or determined by the mediator.
14.4 Nothing in this clause prevents either party from seeking urgent injunctive or declaratory relief from a court of competent jurisdiction.
15. Termination
15.1 Either party may terminate the ongoing provision of services at any time by giving written notice to the other party.
15.2 Upon termination:
(a) the Client remains liable for Fees for any Sessions already booked, subject to the cancellation provisions in clause 4; and
(b) any prepaid Session credits will be forfeited unless otherwise agreed in writing.
15.3 The Studio may terminate these Terms and refuse to provide further services immediately if the Client:
(a) engages in conduct that is abusive, threatening, or inappropriate;
(b) repeatedly fails to attend Bookings or provide adequate notice of cancellation;
(c) fails to pay Fees when due; or
(d) otherwise materially breaches these Terms.
16. Notices and Communications
16.1 Any notice or communication under these Terms must be in writing and may be given by:
(a) email to the address provided by the recipient;
(b) SMS to the mobile number provided by the recipient; or
(c) post to the address last notified by the recipient.
16.2 A notice is deemed to be received:
(a) if sent by email, at the time of transmission unless the sender receives a delivery failure notification;
(b) if sent by SMS, at the time of transmission; and
(c) if sent by post, 3 Business Days after posting.
16.3 Studio contact details for notices:
Email: hello@radiantvoiceacademy.com
Phone: 03 9125 8335
Address: 76 Banbury Crescent, Craigieburn VIC 3064
17. General Provisions
17.1 Variation: The Studio may vary these Terms at any time by publishing the amended Terms on its website. The Studio will provide at least 14 days’ notice of material changes. Continued use of the Studio’s services after the notice period constitutes acceptance of the amended Terms.
17.2 Entire Agreement: These Terms, together with any Service Agreement for NDIS Clients and the Studio’s Privacy Statement, constitute the entire agreement between the parties and supersede all prior representations, agreements, and understandings.
17.3 Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
17.4 Waiver: A failure or delay by the Studio in exercising any right under these Terms does not constitute a waiver of that right.
17.5 Assignment: The Client may not assign or transfer any rights or obligations under these Terms without the Studio’s prior written consent.
17.6 Governing Law: These Terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria.
18. Acknowledgement and Acceptance
18.1 By booking a Session with the Studio, the Client acknowledges that they have:
(a) read and understood these Terms;
(b) read and understood the Studio’s Privacy Statement;
(c) had the opportunity to seek independent legal advice;
(d) agreed to be bound by these Terms; and
(e) where the Client is booking on behalf of a minor, obtained authority to bind the minor to these Terms.
— End of Terms and Conditions —
Radiant Voice Academy